We take care of your cleaning needs today, so you can have tomorrow
Welcome Home Services has been providing exceptional cleaning services to the Austin community for over 19 years. Founded in 2003, we take great pride in being the longest-running service in the area. What sets us apart from other cleaning services is our commitment to providing high-quality, hassle-free cleaning experiences for our customers.
Our Philosophy
We believe that a clean home is not just a source of pride, but also a reflection of our values. We strive to not only clean your home, but also to make it sparkle. Our team loves what they do, and it shows in every aspect of our service. From our passionately trained professionals to our expertly chosen products, we are dedicated to providing you with the best possible experience.
Our Services
We offer a range of cleaning services designed to fit your unique needs. Whether you're moving in or out of a home, we've got you covered. Our residential cleaning services include our one-time deep cleaning, recurring weekly, bi-weekly, and monthly plans for occupied homes. For vacant homes, we offer our Make Ready Package, which ensures your home is clean and ready for you to move back in.
In addition to our residential cleaning services, we also offer commercial cleaning services for light commercial spaces, such as offices, banks, and apartment complexes. Our commercial services are tailored to meet the unique needs of each business.
Our Professional Cleaning Process
At Welcome Home Services, we believe that a cleaner home is not just about cleaning, but also about taking care of the details. Our process is designed to ensure that every surface is thoroughly cleaned and sanitized. Our team uses the best products and equipment to get the job done efficiently and effectively.
What Our Customers Say
Don't just take our word for it! Our customers rave about their cleaning experiences with us. From moving in and out of homes to receiving exceptional cleaning services, we pride ourselves on providing exceptional customer service.
Get to Know Us
We are a family-owned and operated business that is deeply rooted in our community. Our team is passionate about providing exceptional cleaning services and taking care of our customers like family. We believe that every home deserves to be treated with love and care, and that's why we put our heart and soul into every cleaning job.
Overall Experience
The reviews paint a mixed picture of the company's performance, with some customers expressing satisfaction with the cleaning services while others report negative experiences.
Positive Experiences
Some customers have praised the company's responsiveness, professionalism, and quality of work. The staff is described as friendly and courteous, and some specific cleaning tasks, such as stove and countertop cleaning, were done well.
Negative Experiences
However, many customers have reported disappointing experiences with the company. Some common issues include:
- Incomplete or Poor Cleaning: Several customers reported that the cleaning staff failed to complete tasks, left areas dirty, or did a subpar job.
- Lack of Customer Service: Customers have complained about unresponsive or unhelpful customer service, with some feeling that their concerns were disregarded or ignored.
- Miscommunication and Misrepresentation: Some customers felt that the company misrepresented their services or failed to adhere to agreed-upon tasks, leading to disputes over refunds and additional work.
- Poor Value: A few customers felt that the company's services were overpriced or that they did not receive the value they expected.
Specific Issues
Some specific issues mentioned in the reviews include:
- Furniture Damage: One customer reported that the company damaged a $10,000 dresser and refused to take responsibility.
- Inconsistent Cleaning: Another customer reported that the cleaning staff used furniture polish on everything, including Ikea furniture, and left the house looking dirty and streaked.
- Cancellation Fees: One customer was charged a $75 cancellation fee despite not receiving notice of their next cleaning appointment.
