Make Your Home Feel Fresh Again
At Caravan Rugs, we pride ourselves on being a full-service professional rug cleaning company with a rich history of serving the Triangle area of North Carolina and surrounding areas. Since 1988, our mission has been to deliver exceptional cleaning services to our customers, from rug washing and cleaning to restoration and repair. With over 34 years of experience, we've developed a reputation for providing prompt, individualized care, addressing the unique cleaning needs of each customer.
Our Services
At Caravan Rugs, we understand the importance of quality and extend the value of your rug while providing unmatched customer service. We offer a wide range of services to ensure your rugs and other materials are cleaned and restored to their original condition. Our services include:
Rug Washing & Cleaning
We treat each rug individually, carefully choosing the best cleaning and washing method for your oriental rug's weave, fibers, and dyes. Our expert team ensures a gentle yet thorough cleaning process to remove dirt, dust, and stains, leaving your rug looking like new.
Rug Restoration & Repair
Our rug restoration experts are skilled in worn rug fringes, mold damage, small fiber tears, and more. We specialize in restoring your rug to its original condition, repairing tears, and removing odors and stains. Our expertise ensures a like-new state for your valuable possession.
Premium Rug Pads
We recommend using premium rug pads to protect the fibers of the rug and the floor while preventing slips and falls for all who walk on the rug. Our high-quality pads ensure the longevity of your rug and floor.
Carpet Cleaning
We use steam cleaning to remove dirt and bacteria from your carpets, enhancing the original colors and feel, lengthening the life of your carpets.
Upholstery Cleaning
We utilize effective cleaning solutions for your delicate upholstered fabrics to get out stubborn spots and stains, presenting like-new furniture.
Tile & Grout Cleaning
Our team of experts uses a new, state-of-the-art cleaning system to restore the original color of your tile and grout.
Our Difference
At Caravan Rugs, we care about upholding the quality and extending the value of your rug while providing unmatched customer service. We're committed to providing the best cleaning services in the area, maintaining a 100% Satisfaction Guarantee. Our team is dedicated to delivering exceptional results, ensuring the highest quality of service for all our customers.
Get In Touch
For a free estimate, give us a call or text at (919) 782-2673 or visit our location at 7912 Glenwood Ave., Raleigh, NC 27612. We're open Monday through Friday, 8:00 a.m. to 4:30 p.m. Schedule your rug cleaning today!
Overview of Customer Experience
Caravan Rugs has received a mixed bag of reviews from its customers. While some customers have praised the company's customer service, cleaning quality, and professionalism, others have expressed disappointment and frustration with the cleaning results and communication.
Positive Aspects
- Many customers have appreciated the company's customer service, citing friendly and accommodating delivery guys, prompt responses to queries, and overall professionalism.
- The cleaning quality has been praised by several customers, with rugs appearing clean, soft, and smelling great.
- The pickup and delivery service has been a convenient bonus for many customers.
- Some customers have appreciated the reasonable prices and value for money offered by Caravan Rugs.
Negative Aspects
- A few customers have been disappointed with the cleaning results, citing that their rugs were not as clean as they expected or that the dirt was not completely removed.
- One customer has expressed frustration with the company's lack of a complete cleaning system, including a wash tub, which they believe is necessary for effective cleaning.
- Another customer has reported a negative experience with the owner, Jason, who they claim did not follow through on a promised refund and was not respectful in their communication.
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