Exceeding Expectations, One Garment at a Time
At Yesenia Home Cleaning Service, we understand the importance of a clean and organized living space. Our team of experienced and trustworthy professionals is dedicated to providing top-notch cleaning services to homeowners in the DMV area. With over 10 years of experience, we have built a reputation for ourselves by consistently delivering reliable, efficient, and personalized cleaning solutions that cater to the unique needs of our clients.
Our Mission
Our mission is simple: to provide exceptional cleaning services that exceed our clients' expectations. We strive to build long-term relationships with our clients by providing unparalleled service, attention to detail, and a commitment to excellence. We believe that a clean home is not just a reflection of our work, but also a reflection of our clients' lives.
Our Services
We offer a wide range of cleaning services designed to fit your unique needs and schedule. From one-time deep cleanings to regular maintenance cleanings, we have got you covered. Our services include:
- Move-in and move-out cleanings
- Bi-weekly and monthly cleanings for apartments, homes, and offices
- Special event cleanings for parties, gatherings, and special occasions
- Deep cleaning services for kitchens, bathrooms, and entire homes
- Customized cleaning plans tailored to your specific needs
Our Promise
At Yesenia Home Cleaning Service, we promise to:
- Provide prompt, reliable, and efficient cleaning services
- Use eco-friendly cleaning products and equipment
- Treat your home with respect and care
- Listen to your needs and concerns
- Continuously improve our services to meet your evolving needs
Our Community
We are proud to be a part of the DMV community, and we believe in giving back. We partner with local organizations to provide cleaning services to those in need, and we strive to reduce our environmental footprint through sustainable practices.
Our Team
Our team of experienced professionals is dedicated to providing exceptional cleaning services. We recruit and train our staff to uphold the highest standards of quality, integrity, and customer service. Our team members are:
- Background-checked and verified
- Trained in the latest cleaning techniques and products
- Insured and bonded for your protection
- Dedicated to providing exceptional customer service
COVID-19 Update
We take the health and safety of our clients and staff seriously. We have implemented additional measures to ensure a safe and healthy environment for everyone. Learn more about our COVID-19 updates and protocols.
Overall Experience
The reviews of Yesenia Home Cleaning Services are mixed, with some customers being extremely satisfied with the service and others having negative experiences.
Positive Experiences
Many customers have praised the quality of the cleaning, with some stating that their homes looked brand new after the service. Several customers have also mentioned the courteous and professional attitude of the cleaning staff. The company's competitive pricing and easy scheduling process have also been highlighted as positives.
Negative Experiences
One customer was disappointed with the service, citing that the cleaning staff left after only 2 hours instead of the scheduled 4 hours. The customer felt that the work was not completed as described and several areas were not cleaned thoroughly. The customer was also unhappy with the owner's response to their concerns, feeling that she was not apologetic and did not address the issues adequately.
Quality of Cleaning
Several customers have praised the quality of the cleaning, with some stating that their homes looked better than they had in years. However, one customer was disappointed with the service, citing that certain areas were not cleaned thoroughly.
Communication
Customers have praised the company's communication, with several stating that they were kept informed throughout the service. One customer was pleased with the company's responsiveness when they had concerns about the service.
Value
Many customers have praised the company's competitive pricing, with some stating that it was reasonable for the quality of service provided.
